Privacy Policy
TIG PRIVACY POLICY
PC Specialists, Inc., dba Technology Integration Group and its affiliates, Itex, Inc., Itex Managed Print, Inc., and TIG Asia Limited (collectively, " TIG," "we," or "us") want you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through:
· Websites operated by us from which you are accessing this Privacy Policy (the "Websites");
· Our social media pages on third-party social media platforms (collectively, our "Social Media Pages");
· HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you; and
· Offline business interactions you have with us.
Collectively, we refer to the Websites, Social Media Pages, emails, and offline business interactions as the "Services."
Personal Information
"Personal Information" is information that identifies you as an individual or relates to an identifiable individual.
The Services collect Personal Information, including:
A. Identifiers, such as name, contact information, online identifiers, IP address, Social Security numbers, and other government-issued ID numbers;
B. Personal information, as defined in the California customer records law, such as name, contact information, education information, employment history, financial information, and medical and medical insurance information;
C. Characteristics of protected classifications under California or federal law, such as sex, age, race, religion, national origin, disability, medical conditions and information, citizenship, immigration status, request for leave, and marital status;
D. Biometric information, such as fingerprints and voiceprints;
E. Internet or network activity information, such as browsing history and interactions with our and other websites and systems;
F. Internet or network activity information, such as browsing history and interactions with our website;
G. Geolocation data, such as device location and IP location;
H. Audio, electronic, visual, and similar information, such as photographs or audio or video recordings created in connection with our business activities;
I. Professional or employment-related information, such as work history, prior employer, information relating to references, details of qualifications, skills and experience, human resources data, and data necessary for benefits and related administration services;
J. Education information subject to the federal Family Educational Rights and Privacy Act; and
K. Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual's preferences and characteristics.
Collection of Personal Information
We and our service providers collect Personal Information in a variety of ways, including:
- We collect Personal Information through the Services, for example, when you register an account to access the Services, visit our offices, attend one of our events, fill out a contact form on our Website, subscribe to updates, contact us over the phone, contact customer service, provide transaction information (e.g., placing an order) or request a demonstration of our offerings.
- We receive your Personal Information from other sources, for example:
o publicly available databases;
o joint marketing partners, when they share the information with us;
o subscription databases;
o purchased third party contact lists.
We need to collect Personal Information in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
Use of Personal Information
We and our service providers use Personal Information for the following purposes:
- To provide the Services' functionality to you, such as arranging access to your registered account, and providing you with related customer service.
- To respond to your inquiries and fulfill your requests, when you contact us via one of our online contact forms or otherwise, for example, when you send us questions, suggestions, compliments or complaints, or when you request a quote for or other information about our Services.
- To send administrative information to you, such as changes to our terms, conditions, and policies.
- To send you marketing related emails, with information about our services, new products and other news about our company.
- We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual.
- For data analysis, for example, to improve the efficiency of our Services;
- For audits, to verify that our internal processes function as intended and to address legal, regulatory, or contractual requirements;
- For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft;
- For developing new products and services;
- For enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality and safety assurance measures;
- For identifying usage trends;
- For contests and other promotions;
- For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and
- For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users' interests.
Disclosure of Personal Information
We disclose Personal Information:
- These can include providers of services such as website hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.
- To our vendors for the purposes described in this Privacy Policy.
Other Uses and Disclosures
We also use and disclose your Personal Information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so:
- This may include laws outside your country of residence.
- To respond to a request or to provide information we believe is necessary or appropriate.
- These can include authorities outside your country of residence.
- For example, when we respond to law enforcement requests and orders or provide information we believe is important.
- To enforce our terms and conditions; and
- To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
- We have a legitimate interest in disclosing or transferring your Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings) or to conduct a business transaction in the ordinary course of business.
OTHER Information
"Other Information" is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. The Services collect Other Information such as:
Collection of Other Information
We and our service providers may collect Other Information in a variety of ways, including:
- Through your browser or device.
- Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services you are using. We use this information to ensure that the Services function properly.
- Through cookies.
- Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. We do not currently respond to browser do-not-track signals. If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html . If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services.
- Through pixel tags and other similar technologies.
- Pixel tags. Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.
- Analytics. We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites and online resources. You can learn about Google's practices by going to www.google.com/policies/privacy/partners/ , and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout .]
Uses and Disclosures of Other Information
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, we may use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Policy. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
Security
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the "Contacting Us" section below.
CHOICES AND ACCESS
Your choices regarding our use and disclosure of your Personal Information
We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt out from receiving marketing-related emails from us. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt out by using the opt-out mechanism contained in each such email.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing related emails from us, we may still send you important administrative messages, from which you cannot opt out.
How you can update your Personal Information
If you would like to update Personal Information that you have provided to us, you may contact us in accordance with the "Contacting Us" section below.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you request a demonstration).
THIRD PARTY SERVICES
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.
In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our Social Media Pages.
Use of Services by MINORS
The Services are not directed to individuals under the age of thirteen (13), and we do not knowingly collect Personal Information from individuals under 13.
Jurisdiction and CROSS-BORDER TRANSFER
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.
SENSITIVE INFORMATION
Unless we request it, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, or criminal background) on or through the Services or otherwise to us.
UPDATES TO THIS PRIVACY POLICY
The "Last Updated" legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services.
CONTACTING US
If you have any questions about this Privacy Policy, please contact us by email at CCPAinfo@tig.com , or by using our Toll Free Number: 877-631-7708
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.
ADDITIONAL INFORMATION REGARDING CALIFORNIA
LAST UPDATED: 12/27/2019
CALIFORNIA CONSUMER PRIVACY ACT NOTICE
Pursuant to the California Consumer Privacy Act of 2018 ("CCPA"), PC Specialists, Inc., dba Technology Integration Group and its affiliates, Itex, Inc., Itex Managed Print, Inc., and TIG Asia Limited (collectively, " TIG" or "we") provide the following details regarding the categories of Personal Information that we collect, use and disclose about California residents. This CCPA Notice does not apply to our job applicants, employees, contractors, owners, directors, or officers where the Personal Information we collect about those individuals relates to their current, former, or potential role at TIG. Under the CCPA, " Personal Information" is information that identifies, relates to, or could reasonably be linked with a particular California resident or household.
Our Collection, Use, and Disclosure of Personal Information
We collect, and have collected within the preceding 12 months, the following categories of Personal Information as listed in the CCPA:
Category A. Identifiers, such as name, contact information, IP address, and other online identifiers;
Category B. Personal information, as defined in the California customer records law, such as name, contact information, signature, education information, employment information, and government-issued ID numbers;
Category C. Characteristics of protected classifications under California or federal law, such as age, sex, and marital status;
Category D. Commercial information, such as transaction information;
Category E. Biometric information, such as fingerprints and voiceprints;
Category F. Internet or network activity information, such as browsing history and interactions with our website;
Category G. Geolocation data, such as device location;
Category H. Audio, electronic, visual and similar information, such as video recordings;
Category I. Professional or employment-related information, such as job title and employer;
Category J. Education information subject to the federal Family Educational Rights and Privacy Act, such as student records; and
Category K. Inferences drawn from any of the Personal Information listed above to create a profile/summary about, for example, an individual's preferences and characteristics.
We collect this Personal Information from our interactions with you and from our affiliates and publicly available databases. We use this Personal Information to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including, for example, using Personal Information to:
· Maintain our property and our records, and undertake quality and safety assurance measures;
· Conduct risk and security control and monitoring, and detect and prevent fraud;
· Perform identity verification, accounting, audit, and other internal functions, such as internal investigations and record-keeping;
· Carry out corporate transactions, such as mergers, joint ventures or acquisitions; and
· Comply with law, legal process, and internal policies, and exercise and defend legal claims.
We have disclosed the following categories of Personal Information as listed in the CCPA to third parties for our operational business purposes within the preceding 12 months:
Category A. Identifiers, such as name, contact information, IP address, and other online identifiers;
Category B. Personal information, , as defined in the California customer records law, such as name, contact information, signature, education information, employment information, and government-issued ID numbers;
Category C. Characteristics of protected classifications under California or federal law, such as age, sex, and marital status;
Category D. Commercial information, such as transaction information;
Category E. Biometric information, such as fingerprints and voiceprints;
Category F. Internet or network activity information, such as browsing history and interactions with our website;
Category G. Geolocation data, such as device location;
Category H. Audio, electronic, visual and similar information, such as video recordings;
Category I. Professional or employment-related information, such as job title and employer;
Category J. Education information subject to the federal Family Educational Rights and Privacy Act, such as student records; and
Category K. Inferences drawn from any of the Personal Information listed above to create a profile/summary about, for example, an individual's preferences and characteristics.
We have disclosed these categories of Personal Information to: our affiliated entities; trusted third-party service providers; event co-sponsors; joint marketing and other business partners; and third parties in connection with sales or other transactions involving our business.
We have not sold Personal Information, as "sale" is defined in the CCPA.
Individual Rights and Requests
If you are a California resident, you may request that we:
(1) Disclose to you the following information covering the 12 months preceding your request:
o The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
o The specific pieces of Personal Information we collected about you;
o The business or commercial purpose for collecting (if applicable) Personal Information about you; and
o The categories of Personal Information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable).
(2) Delete Personal Information we collected from you.
To make a request for the disclosures or deletion described above, please contact us by email at CCPAinfo@tig.com or our Toll Free Number: 877-631-7708. We will respond to your request consistent with applicable law.
You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.
Contact Us
If you have any questions regarding this CCPA Notice, please contact us at CCPAinfo@tig.com or by mail or in person at our headquarters located at 10620 Treena St Ste 300, San Diego, CA 92131
LAST UPDATED: 12/27/2019
CALIFORNIA CONSUMER PRIVACY ACT NOTICE FOR EMPLOYEES, CONTRACTORS, CONTINGENT WORKERS, OWNERS, DIRECTORS, OFFICERS, AND JOB APPLICANTS
PC Specialists, Inc., dba Technology Integration Group and its affiliates, Itex, Inc., Itex Managed Print, Inc., and TIG Asia Limited ("TIG" or "we") provides the following details regarding the Personal Information that we collect and use about California residents in the context of their current, former or potential role as our employees, contractors, contingent workers, owners, directors, officers, or job applicants. We supply this information consistent with the California Consumer Privacy Act of 2018 ("CCPA"), which has limited applicability in this context but provides for a privacy notice describing the categories of Personal Information collected and used regarding employees, contractors, contingent workers, owners, directors, officers, and job applicants.
Under the CCPA, "Personal Information" is information that identifies, relates to, or could reasonably be linked with a particular California resident or household.
Categories of Personal Information
We collect the following categories of Personal Information:
L. Identifiers, such as name, contact information, online identifiers, IP address, Social Security numbers, and other government-issued ID numbers;
M. Personal information, as defined in the California customer records law, such as name, contact information, education information, employment history, financial information, and medical and medical insurance information;
N. Characteristics of protected classifications under California or federal law, such as sex, age, race, religion, national origin, disability, medical conditions and information, citizenship, immigration status, request for leave, and marital status;
O. Biometric information, such as fingerprints and voiceprints;
P. Internet or network activity information, such as browsing history and interactions with our and other websites and systems;
Q. Geolocation data, such as device location and IP location;
R. Audio, electronic, visual, and similar information, such as photographs or audio or video recordings created in connection with our business activities;
S. Professional or employment-related information, such as work history, prior employer, information relating to references, details of qualifications, skills and experience, human resources data, and data necessary for benefits and related administration services;
T. Education information subject to the federal Family Educational Rights and Privacy Act; and
U. Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual's preferences and characteristics.
Use of Personal Information
We use this Personal Information for the purposes of operating, managing, and maintaining our business, managing our workforce, and accomplishing our business purposes and objectives, including, for example, using Personal Information to:
· Manage workforce activities and personnel generally, including for recruitment, performance management, career development, payments administration, employee training, leaves and promotions;
· Manage wages and awards such as bonuses and President's Club, and provide healthcare, savings plans and other benefits;
· Maintain and secure our facilities, equipment, systems, and infrastructure;
· Undertake quality and safety assurance measures, protect the health and safety of our workforce and others, and conduct risk and security control and monitoring;
· Conduct research, analytics, and data analysis to assist in planning succession and to ensure business continuity, as well as to design employee retention programs and diversity initiatives;
· Perform identity verification, accounting, audit, and other internal functions, such as internal investigations;
· Operate and manage IT and communications systems and facilities, allocate company assets and human resources, and undertake strategic planning and project management; and
· Comply with law, legal process, internal policies and other requirements such as income tax deductions, record-keeping and reporting obligations, and exercise and defend legal claims.
Changes to this CCPA Notice
We may change or update this CCPA Notice from time to time. When we do, we will post the revised CCPA Notice on this page with a new "Last Updated" date.
Contact Us
Please contact CCPAinfo@tig.com if you have any questions regarding this CCPA Notice.
TEST Welcome to Technology Integration Group Web Store. This on-line web store is directly connected to our order processing system for fast and efficient product delivery from any of 15 national distribution centers to you. The following terms and conditions will apply unless superseded by contract.
Payment Method
Products may be ordered using VISA, MasterCard, American Express or on open accounts. Credit card orders that are shipped to an address other than your billing address will require additional verification. All orders are subject to verification and approval. A hard copy PO with valid PO number may be required for on account orders.
Security and Privacy
Secure Socket Layer (SSL) technology is used to add security to your credit card transactions. We do not use your name or any of your personal information for any promotions other than those offered strictly by TIG.
Credit Terms
Purchaser agrees to pay all costs of collection including attorney fees in the event of non-payment. A finance charge of 1½% per month may be charged on past due invoices.
Shipping Orders
for in-stock products that clear credit by 4:00PM Pacific Time (7:00PM Eastern Time) will ship the same day or the next day at the latest. Normal shipping is UPS. You may request other carriers during billing confirmation. TIG reserves the right to select the carrier on any order. Shipments to Hawaii and Alaska must use UPS Blue or faster service. Orders for international shipments can not be accepted.
Pricing
TIG offers competitive pricing on over 800 manufacturers products. Additional discounts may apply based on your purchase volumes. Contact your Account Manager for details.
Product and Price
Typographical Errors TIG reserves the right to make adjustments to ordered products and prices that may be due to product availability, typographical errors or price changes that may occur without notice. A TIG Account Manager will confirm your acceptance of any adjustments prior to shipment.
Damaged Products
Product that arrives with visible damage to the box should be refused. If carton damaged goods are accepted, you must file a claim with the carrier and send a copy of the inspection report to your TIG Account Manager. Please note that products must be examined for damage prior to assembly to qualify for return.
Returns and Refunds
Defective product may be returned within thirty (30) days of the shipping date for repair or replacement, as determined by manufacturer warranty. Contact your TIG Account Manager for Return Materials Authorization (RMA) number. Non-defective products returned for credit or exchange are subject to 15% restocking fee. After thirty (30) days the manufacturer's warranty applies. All returns must be shipped prepaid with an approved RMA number clearly shown on the shipping label. Other terms and conditions for product returns include:
Warranty Disclaimers/Year 2000/Limitation of Liability
Products purchased from TIG carry the applicable manufacturer's warranty (if any), which warranty may or may not address "Year 2000" compliance issues. Manufacturer's warranties may vary on each product. Extended warranties may be available on certain products. Manufacturer warranty information is subject to change without notice.
TECHNOLOGY INTEGRATION GROUP EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, YEAR 2000 COMPLIANCE, OR FITNESS FOR A PARTICULAR PURPOSE.
TIG shall have no liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out of or related to the product, even if TIG or a TIG authorized representative has been advised of the possibility of such damages. All products are sold "As is". TIG makes no warranty as to the performance of any product sold. TIG is not responsible for system downtime, lost data or any other damages. This disclaimer by TIG in no way affects the terms of a manufacturer's warranty, if any. To determine warranties on specific products, including "Year 2000" compliance, please check with the product manufacturer or with your TIG Account Manager.
TEST Welcome to Technology Integration Group Web Store. This on-line web store is directly connected to our order processing system for fast and efficient product delivery from any of 15 national distribution centers to you. The following terms and conditions will apply unless superseded by contract.
Payment Method
Products may be ordered using VISA, MasterCard, American Express or on open accounts. Credit card orders that are shipped to an address other than your billing address will require additional verification. All orders are subject to verification and approval. A hard copy PO with valid PO number may be required for on account orders.
Security and Privacy
Secure Socket Layer (SSL) technology is used to add security to your credit card transactions. We do not use your name or any of your personal information for any promotions other than those offered strictly by TIG.
Credit Terms
Purchaser agrees to pay all costs of collection including attorney fees in the event of non-payment. A finance charge of 1½% per month may be charged on past due invoices.
Shipping Orders
for in-stock products that clear credit by 4:00PM Pacific Time (7:00PM Eastern Time) will ship the same day or the next day at the latest. Normal shipping is UPS. You may request other carriers during billing confirmation. TIG reserves the right to select the carrier on any order. Shipments to Hawaii and Alaska must use UPS Blue or faster service. Orders for international shipments can not be accepted.
Pricing
TIG offers competitive pricing on over 800 manufacturers products. Additional discounts may apply based on your purchase volumes. Contact your Account Manager for details.
Product and Price
Typographical Errors TIG reserves the right to make adjustments to ordered products and prices that may be due to product availability, typographical errors or price changes that may occur without notice. A TIG Account Manager will confirm your acceptance of any adjustments prior to shipment.
Damaged Products
Product that arrives with visible damage to the box should be refused. If carton damaged goods are accepted, you must file a claim with the carrier and send a copy of the inspection report to your TIG Account Manager. Please note that products must be examined for damage prior to assembly to qualify for return.
Returns and Refunds
Defective product may be returned within thirty (30) days of the shipping date for repair or replacement, as determined by manufacturer warranty. Contact your TIG Account Manager for Return Materials Authorization (RMA) number. Non-defective products returned for credit or exchange are subject to 15% restocking fee. After thirty (30) days the manufacturer's warranty applies. All returns must be shipped prepaid with an approved RMA number clearly shown on the shipping label. Other terms and conditions for product returns include:
Warranty Disclaimers/Year 2000/Limitation of Liability
Products purchased from TIG carry the applicable manufacturer's warranty (if any), which warranty may or may not address "Year 2000" compliance issues. Manufacturer's warranties may vary on each product. Extended warranties may be available on certain products. Manufacturer warranty information is subject to change without notice.
TECHNOLOGY INTEGRATION GROUP EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, YEAR 2000 COMPLIANCE, OR FITNESS FOR A PARTICULAR PURPOSE.
TIG shall have no liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out of or related to the product, even if TIG or a TIG authorized representative has been advised of the possibility of such damages. All products are sold "As is". TIG makes no warranty as to the performance of any product sold. TIG is not responsible for system downtime, lost data or any other damages. This disclaimer by TIG in no way affects the terms of a manufacturer's warranty, if any. To determine warranties on specific products, including "Year 2000" compliance, please check with the product manufacturer or with your TIG Account Manager.
